Women in IT-ITES Industries: Their Coping Styles and Quality of Work Life


Affiliations

  • CHRIST (Deemed to be University), Department of Social Work, Bangalore, Karnataka, 560029, India
  • University of Mysore, Department of Social Work, Mysore, Karnataka, 570005, India

Abstract

Women have chosen to establish their names in the competitive globe along with being good home-makers. Information Technology-Information Technology Enabled Services (IT-ITES) industries have helped women to establish their names in the competitive globe along with being good home-makers. With increasing responsibilities, women have been subjected to increasing stress. Women tend to use different coping styles to protect themselves against stress. Not all coping mechanisms are healthy. Meanwhile attention needs to be paid on the quality of their work life, as it’s a very competitive and dynamic industry. This study emphasizes on the different coping styles adopted by the women employees, their quality of work life and the relationship between these two variables. The research design used for the study is descriptive design. The researcher adopted convenient sampling technique to collect data from 307 women employees representing six IT-ITES companies in Bangalore city. The study revealed that the ‘distractive positive’ method of coping style was the most widely used by the women employees. The ‘quality of work life’ of these women employees was on the higher side. The results also showed that there is a significant relationship between coping style and quality of work life.


Keywords

Coping Styles, Quality of Work Life, IT-ITES Industries

Full Text:

References

Ahuja, J., Rao, K., & Subbakrishna, D. K. (1998). Perceived job stress in executives: The role of life style related factors. Nimhans Journal, 16(2), 107-112.

Ajala, E. M. (2013). Quality of work life and workers wellbeing: The industrial social workers approach. IFE PsychologIA: An International Journal, 21(2), 46-56.

Anbarasan, V., & Mehta, N. (2009). An exploratory study on perceived quality of working life among sales professionals employed in pharmaceutical, banking, finance and insurance companies in Mumbai. Abhigyan 27(1), 14.

Ashrafi, Z., Ebrahimi, H., Khosravi, A., Navidian, A., & Ghajar, A. (2018). The relationship between quality of work life and burnout: A linear regression structuralequation modelling. Health Scope, 7(1).

Bhende, P., Mekoth, N., Ingalhalli, V., & Reddy, Y. V. (2020). Quality of Work Life and Work–Life Balance. Journal of Human Values, 26(3), 256-265.

Brandtstädter, J. (1992). Personal control over development: Some developmental implications of self-efficacy. In R. Schwarzer (Ed.), Self-efficacy: Thought control of action (pp. 127-145). Washington, DC, US: Hemisphere Publishing Corp.

Debra, L. N., James, C. Q., (2010). Organizational Behaviour: Science, the Real World, and You; Edition 7; Publisher: Cengage Learning.

Folkman, S., & Lazarus, R. S. (1991). Coping and emotion. In A. Monat & R. S. Lazarus (Eds.), Stress and Coping: An anthology (pp. 207-227). New York, NY, US: Columbia University Press.

Fteiha, M., & Awwad, N. (2020). Emotional intelligence and its relationship with stress coping style. Health Psychology Open.

Jaiswal, A. (2014). Quality of work life. Journal of Business Management & Social Sciences Research, 3(2), 88-94.

Lazarus, R. S., & Folkman, S. (1984). Stress, appraisal and coping. New York: Springer.

Mirzaii, L, H., Riazi, Z., Vares, M., Alamgard, S. (2014). The relation between working life quality and coping with stress styles and job satisfaction in exceptional schools’ teachers. Arabian Journal of Business and Management Review (OMAN Chapter), 4(1).

Moos, R. H., & Billings, A. G. (1982). Conceptualizing and measuring coping resources and processes. In L.

Goldberger and S. Breznitz (Eds.), Handbook of stress: Theoretical and clinical aspects (pp. 212-230). New York, NY: Free Press.

Murthy, V. (2007). Coping patterns of working women across stressful episodes. M.Phil. thesis. In A. Shah.

& K. Rao., (Eds), Psychological research in mental health & neurosciences, 1957- 2007 (p.371). Bangalore: NIMHANS Deemed University (Deemed University).

Nanjundeswaraswamy, T. S., & Swamy, D. R. (2013). Review of Literature on Quality of Work life. International Journal for Quality Research, 7(2), 201-214.

NASSCOM-Mencher Gender Inclusivity in India: Building Empowered organisation. New Delhi: NASSCOM, 2009.

Rammohan, A., Rao, K., & Subbakrishna, D. K. (2002). Religious coping and psychological wellbeing in carers of relatives with schizophrenia. Acta Psychiatrica Scandinavica, 105(5), 356-362.

Ramya, U. (2017). A study on impact of stress on quality of work life among women employees with special reference to Chennai city. International Journal of Latest Engineering and Management Research, 2(11), 45-49.

Rao, K., Apte, M., & Subbakrishna, D. K. (2003). Coping and subjective wellbeing in women with multiple roles. International Journal of Social Psychiatry, 49(3), 175184.

Rao, K., Subbakrishna, D. K., & Prabhu, G. G. (1989). Development of a coping checklist-a preminary report. Indian Journal of Psychiatry, 31(2), 128-133.

Rothbaum, F., Weisz, J. R., & Snyder, S. S. (1982). Changing the world and changing the self: A two process model of perceived control. Journal of Personality and Social Psychology, 42, 5–37.

Shani, J. (2017). Exploring what constitutes ‘quality’ in quality of work life for female employees. International Journal for Quality Research, 11(4), 785-798.

Sharma, P. (2007). Vulnerability to depression: A study of personality and cognitive process and coping behaviour. PhD thesis. In A. Shah., & K. Rao., (Eds), Psychological research in mental health & neurosciences, 1957- 2007 (p.371). Bangalore: NIMHANS Deemed University (Deemed University).

Shueh Yi Lian & Cai Lian Tam. (2014). Work stress, coping strategies and resilience: A study among working females. Asian Social Science, 10(12), 41-52.

Sumangala, C., Nagendrababu, K., & D’Souza, L. (2009): Relationship between age and occupational stress among IT employees, Journal of Management Research 1(1).

Taylor, S. E. (1983). Adjustment to threatening events: A theory of cognitive adaptation. American Psychologist, 38(11), 1161-1173.

Van Boatel T., Martin S., Anjara S. & Nellums L. B. (2019). Perceived stressors and coping mechanisms of female migrant domestic workers in Singapore. PloS One, 14(3), e0210717.


Refbacks

  • There are currently no refbacks.