Gopalakrishnan, P. (2014) “Assessing Quality of Educational Service by the Servqual Model: Viewpoints of Hotel Management Undergraduate Students at Manipal University in India”, Nitte Management Review, 8(2), pp. 11–22. Available at: https://www.informaticsjournals.com/index.php/nmr/article/view/18392 (Accessed: 18 April 2024).