Total Service Quality in Healthcare with Special Reference to Yeshasvini Project in Karnataka



No Abstract.


Adeoti, J. O. (2005). Total Quality Management application to some selected hospitals in Kwara State. A PhD proposal.

Bhat, T. N., Jacob, C., Eswaran, S., Ram, D. S., John, T. E., Ursula, R. K., Carelyn, E. C., and Ira, M. (2015a). Generating Domain Terminologies using Root and Rule Based Terms. B Noun Phrase Syntax and Semantics.

Cochran, W. G. (1997). Sampling Techniques (3rd edition), John Wiley and Sons, New York.

Hair, J. F., Anderson, R. E., Tatham, R. L., and Black, W. C. (1995). Multivariate data analysis (4th ed.): with readings. Upper Saddle River, NJ, USA: Prentice Hall, Inc.

Juran, J. M. (1988). Juran on Planning for Quality. ed. Quality Control Handbook.

Kuruvilla., S. and Liu, M. (2007). Health Security for the Rural Poor? A Case Study of a Health Insurance Scheme for Rural Farmers and Peasants in India, Articles and Chapters ILR Collection.

Ovretveit, J. (2001). A comparison of hospital quality programmes: lessons for other services. International Journal of Service Industry Management, Vol. 8, No.3, 220–235.

Parasuraman, A., Berry, L. (1988). SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality. Journal of Retail, Vol. 1, 12–40.

Sower, V., Duffy, J. A., Kilbourne, W., Kohers, G., and Jones, P. (2001). The dimensions of service quality for hospitals: development and use of the KQCAH scale. Healthcare Management Review, Vol. 26, No. 2, 47–58.

Srinivas, T. V., and Raju, T. V. (2016). Quality Improvement in Health Care: A Diagnostic Study. Dharana, International Journal of Business, 10 (2), 42–51.

Srinivas, T. V., Srivenkataramana, T., Raju, T. V., and Viswanath, N. S. (2017). A Cuboid Model for Coverage Processes. Dharana, International Journal of Business, 11 (2), 5–12.

Taylor, S. A., and Cronin, J. J. (1994). Modeling patient satisfaction and service quality. Journal of Healthcare Marketing, Vol. 14, No. 1, 34–44.

"The Bhagavad Gita". The well-known and often quoted Classical Text.

Yeshshasvini Cooperative Farmers Healthcare Scheme (YCFHS). Retrieved from




How to Cite

Srinivas, T. V. (2018). Total Service Quality in Healthcare with Special Reference to Yeshasvini Project in Karnataka. DHARANA - Bhavan’s International Journal of Business, 12(1), 25–40. Retrieved from



Synopsis - Ph.D. Thesis