GERSHON, M. Linking Quality Management to Organizational Governance. SDMIMD Journal of Management, [S. l.], v. 1, n. 1, p. 17–24, 2010. DOI: 10.18311/sdmimd/2010/2797. Disponível em: http://www.informaticsjournals.com/index.php/sdmimd/article/view/2797. Acesso em: 5 may. 2024.